Privacy Policy

VIVI Media ("we", "us", or "our") operates the website at vivi.media and provides AI-powered media and marketing services. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us and information generated through your use of our services:

• Account information: name and email address when you sign in or subscribe to our newsletter.
• Contact form submissions: name, email, topic, and message content when you contact us.
• AI service inputs: text, prompts, media files, and other content you submit when using our AI-powered tools (media kit generation, press release drafting, geo-intelligence services, and similar features).
• Payment information: transaction identifiers processed securely through Stripe. We do not store card numbers or sensitive payment details.
• Usage data: pages visited, features used, browser type, IP address, and timestamps, collected automatically via standard web analytics.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our website and AI services.
• Generate outputs from AI tools based on the content you submit.
• Train, fine-tune, and improve our AI models and service quality, using anonymised or aggregated data where possible.
• Send newsletters, insights, and marketing content to subscribers who have opted in.
• Respond to enquiries and provide customer support.
• Process payments and fulfil service orders.
• Comply with legal obligations and protect against fraud or abuse.

3. AI Services and Data Use

When you use our AI-powered services, the content you submit (including text prompts, documents, and media) is processed by our AI systems to generate the requested output. By using these services, you explicitly consent to VIVI Media and its AI systems processing your submitted content for the purpose of delivering the service.

We may use anonymised, aggregated, or de-identified versions of submitted content to improve our AI models and service quality. We will not use your personally identifiable information to train AI models without your separate, explicit consent. You retain ownership of the original content you submit; VIVI Media does not claim intellectual property rights over your inputs.

AI-generated outputs are provided for informational and creative purposes. You are responsible for reviewing outputs before publication or use. VIVI Media does not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated content.

4. Sharing Your Information

We do not sell your personal data. We may share information with trusted third-party service providers who assist us in operating our website and services, including:

• Beehiiv — newsletter delivery and subscriber management.
• Stripe — payment processing.
• Resend — transactional email delivery.
• Cloud infrastructure providers — hosting and database services.

Each provider is bound by their own privacy policies and data processing agreements. We may also disclose information when required by law or to protect the rights, safety, or property of VIVI Media or others.

5. Newsletter and Marketing Communications

By subscribing to Vivi's Newsletter, you consent to receiving periodic emails containing insights on AI, media, marketing, and related topics. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us at [email protected]. We will process your unsubscribe request promptly and remove you from active mailing lists within 10 business days.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Newsletter subscriber data is retained until you unsubscribe. AI service inputs and outputs are retained for up to 12 months for service improvement purposes, after which they are deleted or anonymised. You may request deletion of your data at any time (see Section 8).

7. Cookies and Tracking

Our website uses essential cookies required for authentication and session management, and analytics cookies to understand how visitors use the site. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data ("right to be forgotten").
• Objection: object to processing of your data for marketing purposes.
• Portability: request your data in a portable format.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), secure database storage, and access controls to protect your personal data. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify subscribers of material changes by email and update the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: